Gabriel Fuchs, managing consultant at IBM, talks of communication as “the Holy Grail of outsourcing” in CIO Magazine. As opposed to the common idea that cutting costs is the most important factor considered in staff leasing, it should be for the company to know that the staff leasing provider has extensive infrastructure, communications that can be relied on to transmit and exchange valuable data.
He said that because of the primary belief that staff leasing lowers overhead expenses, communication is, most often than not, set aside and is where things start to get messy: “focusing on IT costs alone will not make a difference to the IT organization unless there is an actual understanding of what is going on. Sure, any project manager will know the importance of communicating so that expectations will—at least in theory—match the deliverables. And even if the project managers do it all by the book, it is still often a limited audience that gets the information.”
